Can I open encrypted messages sent to a shared mailbox?

Can I open encrypted messages sent to a shared mailbox? Yes! You can open encrypted messages for a shared mailbox when you’re logged into a supported Outlook client. Users can open protected mails in a shared mailbox where the shared mailbox received a protected mail as part of a distribution group.

Can I open encrypted email in a shared mailbox?

A user who is granted full access permissions to a shared mailbox can’t read encrypted or restricted email messages that are sent to the shared mailbox in Microsoft Outlook. The user may receive a redirection message in the Outlook client that points to Outlook on the Web (OWA).

Can you view encrypted emails?

OPTION 2: Using a Microsoft account to open an encrypted message. Open the encrypted message and select Sign in. After you open the message you will see Message encryption by Microsoft Office 365 and an attachment called message.

How do I view private emails in shared mailbox?


  1. Select File > Account Settings > Delegate Access.
  2. Double-click the username of the delegate or select Add to add a new delegate.
  3. In the Delegate Permissions dialog box, select the Delegate can see my private items check box.
  4. Select OK.
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Why can’t I open encrypted emails in Outlook?

If you can’t open an encrypted email message, first check that you’re connected to the internet. The easiest way to do this is to open a browser and connect to one of your favorite websites.

How do I enable Automapping on a shared mailbox?

Make sure to click OK twice so that the change is committed to the mailbox. Then open up user properties and Mailbox Delegation settings once again, add the user, and de-select Enable automapping for new delegate(s).

How does recipient open encrypted email?

When an encrypted email is received, the recipient will need to save and open the attachment and follow the on screen instructions to view the email. If the recipient already has a Microsoft or Office 365 organisational account they’ll be able to sign in and view the email using this account.

How do I read an encrypted text message?

Use OME Viewer with an email app on Android

Open the encrypted message from the email app on your Android mobile device. When you open the message, you’ll see an attachment called message. html.

Can delegates see confidential emails?

“Delegates can view items that are marked as private in an Inbox if the owner gives them permission for both the Inbox and the Calendar, and if the owner enables the Delegates can see my private items option. The ability to view private items was only intended for Calendar views.

Who can see private emails in Outlook?

In Outlook, go to File –> Account Settings –> Delegate Access. There, add the individuals who need to see the private emails. They will probably already be listed, so check the Permissions section, too. It’s a pain, but it’s the only way we’ve found to make private flagged emails visible in shared mailboxes.

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How do I see confidential emails in Outlook?

How to setup Outlook 2013/2016 for sending/viewing confidential email?

  1. Select File from the top menu bar.
  2. Select Office Account. …
  3. Enter your email address in the format “”, and click Next.
  4. Enter your password, make sure the option Keep me signed in is checked, and click the Sign in button.

How do I open encrypted email in Microsoft?

Create a Microsoft account for viewing encrypted messages

  1. Open the message in your Inbox. …
  3. Select the option to create a Microsoft account.
  4. Fill out the Create an account form. …
  5. Review the summary page and select Verify your email address.

How do I open an encrypted message in Office 365?

To open the message, if you are a Microsoft 365 user, click the attachment and a new page will open in your web browser stating that you have received an encrypted message. If you are a non-Microsoft 365 user, you will need to click on the link in the body of the message.